DublinBet Privacy Policy

At Dublin Bet, we understand that your personal information is valuable, and we take our responsibility to protect it seriously. This DublinBet Privacy Policy explains what data we collect, how we use it, and what rights you have as a player registered with our platform. By creating an account and using our services, you agree to the practices described below.

Our casino is operated by Samaki Limited, a company incorporated under the laws of Anjouan with registration number 15685, registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Samaki Limited is the sole owner of the Dublin Bet trademark and logo and also acts as the payment company for certain transaction types on our site. Effective 23 December 2024, our website and services moved to Samaki Limited, replacing our previous operator MTM; your account balance, personal information and transaction history carried over unchanged, and this policy continues to apply to that data. We operate under a licence granted by the Gaming Board of Anjouan, The Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-142406012-FI, issued on 2 June 2024.

Information We Collect

We collect information from you when you open a Dublin Bet account, deposit or withdraw funds, contact our support team, or simply browse our site. The data we gather includes:

• We collect your registration details, including your name, date of birth, address, email address and phone number
• We record the login credentials you use for your DublinBet login, including security questions where applicable
• We store identification documents submitted for verification purposes, such as passports, utility bills and payment card images
• We log your transaction history, including deposits, withdrawals, bonus activity and wagering behaviour
• We collect technical data such as your IP address, device type, browser information and geolocation when you access our casino DublinBet platform
• We keep records of your correspondence with our support team via live chat or email

How We Use Your Data

We use the information we collect for a variety of legitimate purposes connected to operating our Dublin Bet online casino responsibly and lawfully. These purposes include:

• We verify your identity and age to confirm you meet our minimum eligibility requirements, which is 18 in most jurisdictions and 21 for players from Estonia
• We process your deposits and withdrawals and manage your account balance
• We detect and prevent fraud, money laundering and other unlawful activity
• We personalise the promotions and bonuses we offer, including any promotion DublinBet campaign you may be eligible for
• We communicate with you about your account, transactions, security issues or regulatory updates
• We analyse gameplay data to improve the games, features and services available on our platform
• We comply with our obligations under our operating licence and applicable anti-money-laundering regulations

Identity Verification and KYC

Before we process certain withdrawals, we may ask you to complete identity verification. We run this process, known as Know Your Customer or KYC, through our verification partner Shufti Pro. Additional checks apply to any payout over the equivalent of 1,000 EUR, and we may request documents for any withdrawal at our discretion. We retain copies of verification documents for as long as required under our licensing and anti-money-laundering obligations. If you cannot provide satisfactory documentation, we reserve the right to delay, limit or decline a withdrawal request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to remember your preferences, keep you logged in between sessions, and understand how visitors use our Dublin Bet casino. Cookies also help us measure the effectiveness of our marketing campaigns and improve the overall user experience across desktop and mobile browsers. You can control or disable cookies through your browser settings, though doing so may affect certain features, including your ability to stay logged in for your dublinbet casino login.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties in the following circumstances:

• We share data with payment processors to complete your deposits and withdrawals, including Samaki Limited acting in its capacity as payment company for certain transaction types
• We disclose information to our verification provider, Shufti Pro, to complete identity checks
• We share data with regulators, law enforcement or courts where legally required, in accordance with the laws of Anjouan
• We provide limited data to game providers, such as Microgaming, NetEnt, Betsoft and other studios, strictly to enable gameplay and enforce jurisdictional restrictions
• We may share data with professional advisors, auditors or fraud-prevention services where necessary to protect our business and our players

International Data Transfers

Because we operate internationally and our servers, payment partners and verification providers may be located in different countries, your data may be transferred outside your country of residence. Wherever we transfer personal data internationally, we take reasonable steps to ensure it continues to receive an appropriate level of protection consistent with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory and accounting obligations. If your account becomes inactive for 18 months, it is subject to a monthly administrative fee of 5.00 EUR until the real-money balance reaches zero; we continue to retain the associated data throughout this period. Where you ask us to delete your data, we will do so unless we are required to retain it for legal or regulatory reasons.

Your Rights

Depending on your location, you may have rights regarding the personal data we hold about you. These may include the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, you can contact us directly, and we will respond in accordance with applicable data protection law.

Data Security

We use industry-standard technical and organisational measures to protect your data from unauthorised access, loss or misuse. This includes encryption of sensitive information, restricted internal access controls and ongoing monitoring of our systems. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection of data transmitted to our site.

Age Restrictions and Account Eligibility

We only accept players aged 18 or older, and 21 or older for residents of Estonia. If we discover that an account has been opened by an Estonian player under the age of 21, we close that account automatically and process any related data in accordance with this policy. We do not knowingly collect personal data from anyone below the applicable minimum age.

Restricted Jurisdictions

Our services are not available to residents of certain countries due to local legal restrictions, and we do not knowingly collect or process registration data from individuals residing in those jurisdictions. If we identify an account associated with a restricted territory, we reserve the right to suspend the account and handle the associated data in line with our compliance obligations.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, technology, legal requirements or other operational factors. Where changes are significant, we will take reasonable steps to notify you, such as posting a notice on our site or contacting you directly. We encourage you to review this policy periodically so you remain informed about how we protect your information.

Contact Us

If you have questions about this policy, wish to exercise your data protection rights, or want to raise a complaint about how we handle your information, please contact us at [email protected]. This address is also used for data-protection requests, disputed transaction queries and general complaints. Our live chat is available seven days a week from 08:30 to 01:00 CET, and our support team can assist you in English, French, German and Spanish.